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Our Terms, Your Account Rights

The legal terms on panda99 set out how your account works, what we collect, how we use it, and what you can expect from us. Access to our platform depends on your local law and eligible regions in Bangladesh.

Account ConditionsData & PrivacyJurisdiction DependentbKash, Nagad, Rocket ContextContact Rights
panda99 Our Terms, Your Account Rights
ACCOUNT SECURITY STANDARDS

How We Handle Data and Account Safety

Security on your account starts at registration and runs through every session. We use SSL encryption on all data in transit, and your wallet details — whether you deposited via bKash, Nagad or Rocket — are never stored as raw numbers on our servers. Here is what we do on the four areas that matter most.

Data Handling We collect only what your account needs to function — name, contact number and wallet reference. We do not sell or share this data with advertisers or unrelated third parties at any point.
Cookie Use Cookies on panda99 track session activity and lobby preferences only. You can manage cookie permissions through your browser settings; disabling them may affect how certain lobby features load on your device.
Data Retention Account records are kept for as long as your account is active and for a defined period after closure, in line with standard financial record requirements. After that window, data is removed from active systems.
Requesting Changes You can request a correction to your account details or ask us to review what we hold at any time. Send the request through the in-app support channel with your registered mobile number and the change you need.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, need to raise a dispute, or want to understand how your account data is handled, these are the direct channels. We keep response paths clear so your legal query reaches the right team without delay.

Account & Terms Help Send your legal query through the account support channel. Include your registered mobile number and the specific term or clause you are asking about for a faster response.
Data Request Contact To request a copy of your account data or ask about what we hold on file, contact us directly via the in-app message centre with the subject line Data Request.
Dispute Submission For transaction disputes involving bKash, Nagad or Rocket deposits, submit the wallet reference number and transaction date through the support form so our team can trace the record.

Common Legal Questions About Your Account

These are the questions we hear most often about account conditions, data rights and how our terms apply in Bangladesh. Eligibility and access remain subject to your local law and region.

Access and eligibility depend on local law and your specific region. Our terms set out the platform conditions, but whether you can legally access the platform is determined by the rules in your area.

We log the wallet reference and transaction amount for account verification and dispute purposes. Raw wallet credentials are never stored on our servers; only the reference ID and timestamp are kept on file.

Yes. Send a Data Request through the in-app message centre with your registered mobile number. Our team will confirm what is held and provide a summary within a reasonable timeframe.

Data is retained for a defined period after closure to meet standard financial record requirements, then removed from active systems. You can ask us to confirm the retention window for your specific account.

We notify you through your registered account channel before any material change takes effect. Continuing to use the platform after that notice counts as acceptance of the updated terms.

Submit the wallet reference number and the transaction date through our support form. Our team traces the record on the account log and responds with findings, usually within the same support session.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.